Refund policy

Cancellation, Return & Refund Policy

Made In Ooty
Summer House Colony, Near State Bank, Ooty – 643001
📞 Contact: +91 97514 43135

Thank you for shopping with Made In Ooty. We are committed to delivering high-quality products and ensuring customer satisfaction. Please read our cancellation, return, and refund policy carefully.

Order Cancellation

Customers may cancel their order within 1 hour of placing it.

To request a cancellation, please contact us:

📞 +91 97514 43135
⏰ Monday to Saturday, 10:00 AM – 5:00 PM

If the cancellation request is approved before dispatch, the refund will be processed to the original payment method. Refunds may take 5–7 business days to reflect in your account.

Contact Us

If you experience any issues with your order, including damaged, incorrect, or missing items, please contact us within 24 hours of delivery.

Please provide:

  • Customer Name

  • Order Number

  • Description of the issue

  • Photos or videos of the product/package (if applicable)

📞 +91 97514 43135

Return & Refund Policy

As many of our products are food-based and perishable in nature, we generally do not accept returns or exchanges.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Your complaint should include:

  • Order number

  • Product details

  • Supporting photos or videos

After verification, if the complaint is found valid, a full refund or replacement may be provided.

Return Eligibility

Complaints reported after 24 hours from delivery will not be eligible for return, replacement, or refund.

Returned products must be in their original condition with complete packaging. Returns without original packaging may not be accepted.

Refund Processing

Approved refunds will be processed through the original payment method used during purchase.

Refund processing time: 5–7 business days after approval.

All refund requests are subject to verification and approval by Made In Ooty.

Delivery Issues

Made In Ooty is not responsible for failed deliveries due to:

  • Incorrect or incomplete address provided by the customer

  • Incorrect phone number provided by the customer

  • Recipient unavailable during delivery attempts

Additional shipping charges may apply for reshipment due to incorrect delivery information.

Important Information

Shipping Details

Customers are responsible for providing accurate delivery information, including address, landmark, postal code, and contact number.

Delivery Delays

While we strive for timely delivery, delays caused by courier partners, weather conditions, or unforeseen circumstances may occur.

Order Changes

Once an order has been dispatched, shipping addresses cannot be modified.

Product Variations

As many products are handmade or naturally sourced, slight variations in appearance, color, texture, or packaging may occur. These variations do not affect product quality.

Returns Based on Personal Preference

Returns or refunds based on taste, aroma, color, or personal preference are not accepted.

Communication

We aim to respond to all customer inquiries within 24–48 business hours.

Order Cancellation by Company

Made In Ooty reserves the right to cancel orders in circumstances including:

  • Suspected fraudulent activity

  • Incorrect pricing due to technical errors

  • Unserviceable delivery locations

  • Product unavailability

In such cases, a full refund will be provided.

Limitation of Liability

Once the product has been successfully delivered, Made In Ooty shall not be responsible for damages, improper storage, misuse, or handling of the product by the customer.

Need Assistance?

For any questions regarding cancellations, returns, refunds, or deliveries, please contact:

Made In Ooty
Summer House Colony, Near State Bank, Ooty – 643001
📞 +91 97514 43135